Contact Us

We aim to respond to all queries within one working day.

Click here and enter your email address. We'll immediately email you a link which you can use to reset your password.

If not received within a few minutes, please check your junk folder, and if still not found, please email us by pressing the send message button below.

If you can't remember the password you used to sign up with, you can click here to reset it.

Please log in to your account and send us a Secure Message. This will enable a Credit Analyst to take a careful look at your credit file to try to find the likely reasons and to report back to you swiftly.

If you are not yet a customer, we suggest you subscribe to CreditReport and take advantage of our free 30-day trial so you can see what's on your credit file. You can cancel your subscription at any time. If it's not obvious what's caused the decline, just send a Secure Message to us and one of our Credit Analysts will be happy to help.

Our complaints policy

We will acknowledge your complaint usually within 24 hours and always within 2 working days.

We will deal with it confidentially.

We aim to provide a fair response within 5 working days.

If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made.

If you are unhappy with our response, you can appeal to our Operations Director for a personal review of your complaint, by writing to us at Credit Reporting Agency Limited, Trevithick House, Trevissome Park, Truro, Cornwall, TR4 8UN

If your complaint is still not resolved after following the above steps, you are entitled to refer it to the Financial Ombudsman Service.

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