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Cookies & Privacy


We use a minimal number of cookies to support your use of the website. We classify these as being either Strictly Necessary, Performance or Referral cookies.

Strictly Necessary Cookies

These cookies are always set by us, and never by third parties and are used to facilitate your navigation of the site, and provide features or functionality that you request which are provided by us.



Used to manage your session on the site - enabling you to navigate pages and access secure areas. No personal information is stored in this cookie which is automatically destroyed when you log out and close your browser.



Required to remember any cookie preferences you set with us, namely your preferences for blocking or showing Performance cookies.

Performance Cookies

Set by us, or our trusted suppliers these cookies enable us to identify and resolve issues with our website, and to manage the amount of data that is required to view each page, thereby improving the performance of the website for all users.




Used by Google to provide data for their Google Analytics service which provides us with detailed information about how our website is performing, which areas have issues and which are the most popular sections of the site that we would then seek to optimise. The data collected through this service is anonymous - we only permit access to our Google Analytics information to ourselves and to no other third party.

View the Google Privacy & Cookies Policy


Used to show the fraud hotspots on the homepage for the last postcode entered on return visits, reducing processing time.

Referral Cookies

These cookies are set by our advertising partners to enable us to track referrals sent to us via their advertising networks, and to reward them for promoting our services accordingly.



Optimise Media Group

These cookies are set by Optimise Media Group, a market leading UK based affiliate marketing company to record a referral to our website from one of many hundreds of websites who promote our services. No personal information is recorded in these cookies, merely the data required to validate the referral at the checkout.

View the Optimise Media Group Privacy & Cookies Policy

Privacy Practices

Credit Reporting Agency has created this privacy policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices specifically for

We do not pass your personal information to any third party except as set out in our terms and conditions, in particular when under compulsion of law or with your consent to do so.

We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is used to help identify you and your search requirements and to gather broad demographic information.

The registration process requires you to give contact information (such as your name and email address), unique identifiers (such as your password), and demographic information (such as your postcode). This information is used for the purposes of setting up your customer details and ultimately is used to obtain your Credit Report from a credit reference agency.

We use customer contact information from the registration process to communicate with you. We will send you emails at a frequency of no more than one per month to keep you up to date on matters relating to credit, Credit Report information and privacy. You may opt out of receiving these emails at any time.

We do not pass your information to any third party for the purpose of sending you unsolicited emails.

We collect data from your Credit Report for the purposes of statistical analysis. We also use it to check the continuing accuracy of Credit Scores provided. Such data is held anonymously and is aggregated with many thousands of other data so there is no possibility of disclosure of your personal financial information.

From time to time we may also ask you to provide original utility bills, bank statements or credit card statements addressed to you at your current and previous addresses. We only seek such information when we need to verify your current address and to protect the privacy of your information. Such documents are kept confidential whilst being processed, are not stored on computer, and are destroyed after being used to verify your addresses.

This site contains links to other sites. Credit Reporting Agency is not responsible for the privacy practices or the content of such web sites.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. These include the issue and use of passwords, powerful encryption and computer firewalls to guard against hacking. From time to time we may have to suspend services whilst we investigate a breach of security. You are also obligated, under the Terms and Conditions you agree to abide by when you use our services, to report any suspected breach to us immediately.

Supplementation Information

This site supplements the information that you provide with information received from third parties, (such as the Royal Mail Postcode Address File, which helps confirm your address).


This site gives you the following options for removing your information from our database to not receive future communications or to no longer receive our service.

  1. You can send email to
  2. You can write to us at the following postal address:
    Credit Reporting Agency Limited
    Chynoweth House
    Trevissome Park
    TR4 8UN


This site gives you the following options for changing and modifying information previously provided.

  1. Log in to your account and send a secure message

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site,

  1. You can email
  2. You can write to:
    Ian Carpenter
    Operations Director
    Credit Reporting Agency Limited
    Chynoweth House
    Trevissome Park
    TR4 8UN

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